Privacy Policy

1. Who we are

For privacy questions, requests or complaints, contact:

You can use our privacy email even if you have never used our services.

2. What information we collect

The information we collect depends on how you interact with us.

Information you give us

This may include:

• your name;
• email address;
• phone number;
• business name and details;
• account details, such as your username and password;
• information you provide when you contact us;
• information you provide through forms or surveys; and
• files or images you upload, where our website or services allow this.

If you upload an image, it may contain information stored in the file, such as location data. We recommend removing information you do not want to share before uploading it.

3. How we collect information

We may collect personal information:

• directly from you;
• when you contact us;
• when you create or use an account;
• when you complete a form or survey;
• when you use our website or services;
• through cookies, analytics tools and server logs; and
• from service providers that help us run our business.

Where it is reasonable and practical, we collect personal information directly from you.

If we collect information about you from someone else, we will take reasonable steps to let you know, where required by law.

4. Why we use your information

We use personal information to:

• provide and improve our services;
• manage your account;
• respond to your questions;
• provide customer support;
• communicate with you about our services;
• send marketing communications where permitted;
• understand how people use our website;
• improve our website and services;
• prevent spam, fraud and security threats;
• protect our systems; and
• meet our legal obligations.

We will not use your personal information for a different purpose unless the law allows us to do so.

Marketing

We may send you information about Savira where permitted by law.

You can unsubscribe at any time by:

• clicking the unsubscribe link in our emails; or
• contacting privacy@savira.com.

5. Cookies and tracking

We use cookies and similar technologies on our website.

Cookies are small files stored on your device. They help websites remember information and understand how people use them.

Depending on how you use our website, we may use:

• *Comment cookies* to remember your details when comments are enabled;
• *Session cookies* to check whether your browser accepts cookies;
• *Login cookies* to keep you signed in and remember your preferences;
• *Editing cookies* to support website administration; and
• *Analytics technologies* to understand website traffic and performance.

You can manage or disable cookies through your browser settings.

Some parts of our website may not work properly if you disable certain cookies.

Third-party technologies

We may use third-party technologies to help run our website.

For example, our website may use *Google Fonts* to display fonts.

If fonts are loaded directly from Google's servers, Google may receive information such as your IP address and browser details. This processing may take place outside Australia.

Where possible, we intend to self-host website fonts instead of loading them from Google's servers.

We may use other third-party tools from time to time. If a tool collects or receives personal information, we will manage that information in line with this Privacy Policy and applicable privacy laws.

6. Who we share information with

We do not sell your personal information.

We may share personal information with businesses that help us run Savira.

These may include providers of:

• website hosting;
• cloud storage and computing;
• security services;
• spam protection;
• analytics;
• email and communications;
• customer support;
• payment services; and
• other technology services we need to operate our business.

We may also share information:

• when you ask us to;
• when you have given us permission;
• when the law requires or allows us to;
• to protect our rights, property or safety; or
• as part of a sale, merger or other change to our business.

We expect our service providers to protect personal information and handle it appropriately.

7. Overseas providers

Some businesses that provide services to us may be based outside Australia.

This means your personal information may be stored or processed overseas.

Depending on the services we use, this may include providers in the United States and other countries where our technology providers operate.

We take reasonable steps to make sure overseas providers handle personal information in a way that is consistent with Australian privacy requirements.

If our use of overseas providers changes, we will update this Privacy Policy where appropriate.

8. How we protect your information

We take reasonable steps to protect the personal information we hold.

Our security measures may include:

• HTTPS and encrypted connections;
• access controls;
• authentication;
• restricted access to personal information;
• security monitoring; and
• secure cloud and hosting systems.

No online system is completely secure.

If we become aware of an eligible data breach, we will follow the *Notifiable Data Breaches scheme* and notify affected people and the OAIC where required.

9. How long we keep information

We keep personal information only for as long as we need it.

How long we keep it depends on why we collected it and whether we need it for legal, business or security reasons.

For example:

• We keep account information while your account is active and for a reasonable period afterwards where needed.
• We keep enquiries and communications for as long as needed to respond to you and manage our business.
• We may keep technical and security logs for a limited period.
• If comments are enabled, we may keep comments and related information to manage and moderate the website.

When we no longer need personal information, we take reasonable steps to delete it or remove information that identifies you.

10. Accessing your information

You can ask us for access to the personal information we hold about you.

To make a request, contact:

We may ask for information to confirm your identity before providing access.

We aim to respond to access requests within *30 days*.

In some situations, the law allows us to refuse access. If this happens, we will explain why where we are required to do so.

11. Correcting your information

You can ask us to correct personal information if you believe it is:

• inaccurate;
• out of date;
• incomplete;
• irrelevant; or
• misleading.

Contact privacy@savira.com and tell us what needs to be corrected.

We will review your request and correct the information where required.

12. Using a pseudonym

Where it is practical and lawful, you can deal with us without identifying yourself or by using a pseudonym.

This may not be possible where we need to identify you to provide a service, manage an account or meet a legal requirement.

13. Withdrawing consent

If we rely on your consent to use your personal information, you can withdraw that consent at any time.

For example, you can unsubscribe from marketing emails.

Contact privacy@savira.com if you want to withdraw consent for another purpose.

Withdrawing consent may mean that we cannot provide some services or features.

14. Third-party websites and content

Our website may contain links or embedded content from other websites.

This may include videos, images, articles or other content.

When you interact with third-party content, that provider may collect information about you and use its own cookies or tracking technologies.

We are not responsible for the privacy practices of other websites.

We recommend checking their privacy policies before providing them with personal information.

15. Privacy complaints

If you are concerned about how we have handled your personal information, please contact us first.

We will investigate your complaint and aim to respond within *30 days*.

If you are not satisfied with our response, you can contact the Office of the *Australian Information Commissioner (OAIC)*.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our business, services, technology or privacy obligations change.

When we make changes, we will publish the updated policy on this page and change the effective date.

If we make an important change, we will take reasonable steps to let you know where appropriate.

17. Contact us

If you have a privacy question, want to request access or correction, or want to make a complaint, contact us: