Getting started with Savira

Try these steps in order:

1. Check your credentials. Make sure you're using the correct email address and password. Credentials are case-sensitive.
2. Reset your password. Click Forgot Password on the login page. A reset link will be sent to your registered email address.
3. Check your email inbox. Look in your spam or junk folder for the password reset email from Savira.
4. Clear your browser cache. Sometimes cached data can cause login issues. Clear your browser cache and cookies, then try again.
5. Try a different browser. If the issue persists, try logging in using a different web browser.

If none of these work, contact your organisation's Savira administrator. They can verify your account exists and is active.

You can reset your password in two ways:

1. From the login page. Click Forgot Password and enter your registered email address.
2. From within the app. Go to Settings > Profile and click Send Password Reset Link. A reset link will be sent to your account email.

Go to Settings > Profile and scroll to the Session section. You have two options:

• Log Out signs you out from the current device only.
• Log Out Everywhere revokes all active sessions across all devices. Use this if you suspect unauthorised access to your account.

Your Account ID is displayed under Settings > Profile. It's a unique identifier for your Savira account (in UUID format). You may need this when contacting Savira support.