Data requests

Respond to a data request

Send a clear response when someone asks to see, correct or delete their information, or to opt out.

Last reviewed 9 November 2026.

Section 1

Track requests

DSR Inbox in the sidebar shows how many data requests are open and closed. Reports & Exports > Reports shows open, overdue and closed requests and the average time to resolve.

Section 2

Prepare the response

Go to Policy Templates > Data Subject Request Response > Set Up Data Request.

Choose the Request Type: Deletion, Access, Correction or Opt-Out.
Enter the Date of Completed Action.
Under List of Actions Taken, click + Add Description for each thing you did.
Check the preview on the right.

If the person asked for a copy of their information, attach it as the customer data log.

Section 3

Edit the template

Go to Edit Data Request Template to change the wording.

Choose Savira Standard or Custom.
Set To, From, Reply to and Subject.
Use Add placeholder for the request type, actions taken, date and your business name.
Tick Attach customer data log when you are sending someone their information.

On Pro you can remove the Savira logo.

Section 4

Send and keep a record

Click Send Email, or Download PDF to send it yourself.

Data request events appear in Compliance Logs under the DSR tab.

For when and how to respond under the Privacy Act, read the OAIC's guidance or ask your adviser.

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