Notify people about a data breach

Section 1

Before you notify

Check whether the Notifiable Data Breaches scheme applies before you send anything. Our Notifiable Data Breaches guide explains the basics. If you are unsure, ask your adviser.

Section 2

Record the breach

Go to Policy Templates > Data Breach Notification > Set Up Breach Notification.

1. Enter the Date of Breach and Time of Breach.
2. Under Breach contained within, enter days, hours and minutes.
3. Add a Description of the breach (up to 500 characters) in plain words.
4. Tick each category of information involved.
5. Add Contact Details Links so people know how to reach you.
6. Click Save Changes.

Section 3

Choose who to notify

Go to Edit Breach Notification Template. Under To, choose All Customers, or Custom List on Pro.

Section 4

Edit, preview and send

Choose Savira Standard or Custom, then check every sentence before you send.

1. Set From, Reply to and Subject.
2. Use Add placeholder for the breach date, description, categories and containment time.
3. Check the preview, then click Send Email.